The Rise of Consumer SaaS

In the past six months, consumer subscription services have exploded across the web.

Until September of last year, the tried and true revenue model for consumer Internet services was on-line advertising. The model - page views, unqiues, and CPMs - is well understood and sites looked to use direct sales and ad-networks (read Google) to monetize traffic and impressions.

The cooling of the on-line ad market, flight to quality for advertisers (ESPN, etc), and the realization that ad revenue may not scale forced many consumer services to consider charging their users for access to functionality and value.

While SaaS is a well-defined success story in the enterprise space, it was considered a virtual truth that on-line users would not pay for on-line services. Why? - free substitutes, ad-funded business models, and a general end-user belief the web should be free, etc.

Today, "freemium" is on the rise and there are great teams across the valley working to monetize via micro-payments and subscriptions.

LogMeIn's IPO provides insight into the power of direct-to-consumer subscription services, as have traditional success stories such as anti-virus (SYMC, MFE).

However, there are many good examples of the consumer SaaS trend

• Vimeo
• Dropbox
• Flickr
• Wordpress
• Widgetbox
  

These teams are working on using price, features, and value to tier users into free and paid product buckets. Furthermore, good work is being done in optimizing user registration, user conversion, affiliate models, A/B testing product and purchase pages, tracking churn, etc.

I expect to see more services looking to move to charging users and to significant innovation in optimizing subscription revenue.

Here at Widgetbox, we use a AAA model to manage the business:

• Acquisition - driving new registered users
• Activity - driving activity, conversions, and value per user
• Ads - monetizing "free usage"

The model and focus on transactions is allowing for tremendous progress in understanding our users, while using the ultimate test - will they pay you for the service - to gauge our value and utility.

Widgetbox Hits 100m Uniques

Widgetbox recently hit an important milestone - 100m monthly uniques as measured by Quantcast.

To put 100m into perspective, Widgetbox is now the web's 19th largest network.

It is tremendously rewarding to work on a technology platform that touches tens of millions of people a month, and Widgetbox's continued growth is huge validation that the atomization of the web and the rise of widgets as a valuable medium for content syndication, web page construction, and personalization continues apace.

In addition, Widgetbox's focus on self-service solutions and the freemium model is driving tremendous growth in customer acquisition as customers - prosumer, SMB, and enterprise - use the Widgetbox platform to widgetize, distribute, and measure their content.

The Education of an American Dreamer

In 2005, I wrote about Pete Peterson's wonderful book, Running on Empty. I just finished is autobiography, The Education of An American Dreamer and highly recommend it.

Running on Empty indicts both Republicans and Democrats for ignoring two troubling twin deficits - the the trade deficit and the budget deficit - which, he believes, may ultimately bankrupt the country. The hard-hitting book highlights the off-balance sheet, unfunded entitlement program liabilities that will fall due in the coming decades. With trillions of dollars in Medicaid, social security, and drug benefits promised to current and future retirees, he warns of some very hard choices that face the nation. For example, he estimates if Congress was forced to fund promised entitlement programs, we would face, "an immediate and permanent 60 percent hike in the federal income tax, or a 50 percent cut in Social Security and Medicare benefits."

His recent book walks the reader through his quite amazing career. Quick CV

• Northwestern BA
• Chicago MBA
• Marketfacts (research analyst)
• McCann-Erickson (head of chicago office)
• Bell & Howell (CEO at 36 of Fortune 300 company)
• Chair, Council on International Economic Policy
• Secretary of Commerce
• Lehman Brothers (CEO)
• Blackstone Group (Founder and Chairman)
• Concord Coalition (Founding President)
• Fed Reserve Bank of NY (Chairman)

What strikes me is the many various industries in which he excelled - research, advertising, manufacturing, government, investment banking, merchant banking, public policy.

Each very successful person is somewhat sui generis, however, one can always learn from those who have accomplished so much for so long.

There's No Need to Bat .900

This Sunday's NYT included an interview with John Donahoe, eBay's CEO.

When asked how his management style has evolved, he pointed to a lesson from an early mentor.

"Another part of my management style I learned from Kent Thiry, who was another one of my early bosses, and is now CEO of DaVita. I did not know it at the time, but I was suffering from a real fear of failure. Kent said, "you know John, your challenge is that you're trying to bat .900." And he said: "when you were in college, you got a lot of As. You could get 90 to 95 percent. When you took your first job as analyst, you were really successful and felt like you were batting .900." But, he said, "now you are playing in the major leagues, and if you expet to bat .900, eithr you come up to bat and freeze because you're afraid of swinging and missing, or you're a little afraid to step into the batter's box." He said,"remember, the best hitters in MLB can strike out 6 times out of 10 ands till be among the greatest of all time hitters."

And he said,"that's my philosophy - the key is to get up in the that batter's box and take a swing. And all you have to do is hit one single, a couple of doubles, and an occasional homerun out of every 10 at-bats and you're going to be the best hitter or best leader around."

The interview really resonated with me. The best performers understand that failure is part of the game, that one should focus less on discrete events (single at-bats) and more on the process of performance (practice and routines), and that fear of failure can be paralyzing and self-fulfilling.

In this marcro environment, strike out rates are going up, and it is even more important that leaders focus on singles, doubles, the occasional home run, and mind set that helps to get in the box and take a swing.

Widgetbox Turns 3

Today, Widgetbox turns three.

On April 1, 2006, Ed Anuff, Dean Moses, and Giles Goodwin formally started Widgetbox.

Here is a copy, thanks to archive.org, of the first front door.

The site promised to "change how the world thinks about syndicating functionality on the web."

And so it has!

Since launch, Widgetbox has helped tens of thousands of publishers syndicate their content, service, and applications via widget technology. The company continues to ride the web widget syndication wave and we just finished our most successful month ever - serving over 740m widgets to over 89 million uniques.

Importantly, in addition to traffic, Widgetbox just reached an impressive customer milestone with over 400 paying customers.

Happy Birthday Widgetbox.

Widgetbox Update

On Jan 22nd, Widgetbox launched its first subscription service, Blidget Pro.

Since launch, CBS, eBay/Kijji, the Golden State Warriors, LA Lakers, the Michigan Times, Lockheed Martin, Steve Spangler Science, and hundreds of other content providers and marketers have become Widgetbox customers.




While the widgets are all unique, some important commonalities exist. Content providers, e-commerce companies, and brands all recognize that widgets represent a powerful medium for reaching new users, driving traffic, syndicating content, and improving natural search performance. While the recognized need is universal, the implementation details continue to be a major friction limiting adoption.

Prior to the Blidget Pro, a widget strategy required material expesnive custom development, one-off anlytics and tracking, custom creative, questions regarding distribution, and a host of complications that frustrated the ability to levearge the opportunity.

The Blidget Pro is based on several important concepts that help explain its success:

1. configuration vs customization - no coding required
2. leverages existing content - syndicates existing video, image, post, and twitter content
   
3. custom branding and linkouts - maintains brand promise and drive traffic
4. leverages Widgetbox's platform - syndication, installation, and analytics included
   

Importantly, Blidget Pro is another example of a freemium model in action. Every month, thousands of content owners use Widgetbox's free servcies to widgetize and distribute their content. By providing value-added features to paying subscribers, Widgetbox is building important customer relationships with companies looking for a set of premium features that help them better meet their widget goals.

Another important element of our strategy is self-service. In a challenged economy and in an emerging technology category, it is vital that prospects are able to self-discover, self-qualify, self-provision, and self-deploy. All day long, customers discover Widgetbox, purchase a subscription, and deploy their widget without ever talking to one of our employees. As with all new markets, expensive technology that requires a push-based selling model will limit adoption.

All of us at Widgetbox are excited by the uptake in customers and in the success of the self-serve model. We are busy working on even better features and premium offerings and will keep our focus on simple, self-service tools that differentiate based on ease of use, ease of adoption, and rapid time-to-value.

Blidget Pro

Widgetbox just launched an embeddable widget creator.

Simply enter your blog feed, youtube, twitter, hulu, flickr, or vimeo user id into the the widget below and build a branded, tabbed widget that aggregates all your content, like the BBC widget in the side bar, in seconds.

The Sweet Remains

As some of you know, my brother, Rich Price, is an rising star in the singer-song writer world.

He recently formed a new band, The Sweet Remains, with Greg  Naughton and Brian Chartrand.

Their new album, Laurel and Sunset, is now available on iTunes.

Definitely worth listening to!

Order it here.